With its customer base now going beyond 4 million subscribers in the country, many have asserted that Africell is undoubtedly the leading GSM Company in the country.
This should not come as any big surprise when cognizance is taken of the fact that the company’s palatable, attractive, reliable and innovative packages rolled out have all transformed the telecommunications landscape in this country.
Besides, the timely manner in which Africell is honoring its Corporate Social Responsibility has contributed towards positively changing the lives of many Sierra Leoneans. The same could be said about its numerous promotions.
One commendable aspect about the company is the indisputable fact that its network is mostly very reliable. Many this medium talked with agreed that whenever calls are put through the line is always clear.
“Whenever I make a call either within or outside the country, the network is always clear and it is very rare to experience drop calls,” Dr. Smith, who intimated that he has been a long time subscriber of Africell proudly asserted.
Africell’s Customer Service has been described as one of the best in the country for the simple reason that those manning it are very polite and always willing to assist to address any concerns. Most subscribers have attested that they feel satisfied to be treated with maximum respect when their needs have been settled.
To transfer and receive money via Africell is said to be swift as the company has made it possible for customers to have Africell money accounts.
“I was urgently in need of money at one particular time and I decided to contact my uncle who is working in Kenema. He asked me how to send it and I told him through Africell Money. You can’t believe it within a space of 1 hour I received a message via my phone that I am to cash the amount. I went to a nearby Africell dealer and got the money,” Marie Jajua, a retail trader, told me with smile.
The telecommunications company is noted for supporting the entertainment industry to grow in the country by supporting artists and shows within the country. It has also rendered support to beauty pageants; all of which are helping to enhance successful competitions and tapping local talents.
With regards promotions that give opportunities to its numerous subscribers to win attractive cash and non-cash prizes that has transformed the lives of people, contrary to what some have been saying that certain draws are manipulated to favor some customers, it has been proven beyond all reasonable doubts that those draws are done transparently.
According to the Corporate Affairs Officer of Africell, the company is doing so not only as a marketing strategy but to reduce poverty across the board.
“As a matter of fact we also give support to the education sector with a view to boost the human capital as we believe that when we have an enlightened citizenry it will help to stimulate and accelerate development,” he averred.
Conducting a random survey in various parts of the country, sounding the views of people about their perceptions of Africell’s operations, it came out unanimously that indeed the company is unbeatable within the telecommunications landscape.
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